RateFilings.com Customer Support
Business + Technology Support
The RateFilings.com support team is staffed by insurance professionals with deep domain expertise, including research analysts, data analysts, and product managers. As such, RateFilings.com customer support goes well beyond the typical, IT-oriented technical support that you will find elsewhere, ensuring a singular focus on business needs that can be met with the right technology.
Concierge Level Service
RateFilings.com provides full-time, dedicated support personnel that yield concierge level customer service. Our staff maintains current and complete filing libraries on behalf of many of our clients, and are well-versed in state filing laws and regulations that determine the availability of filings and sometimes difficult to find components such as underwriting guidelines, tiering guidelines and insurance scoring information. Our staff can proactively obtain any publicly available document as part of a subscription or upon request.
RateFilings.com Live Chat
RateFilings.com customers now have the option of engaging customer support via live chat, in addition to the usual contact channels such as phone, e-mail and “contact us” forms. With live chat, users can simply open a chat window from the Support page within RateFilings.com to obtain immediate assistance during normal business hours.
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Downloads
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Apps
RateFilings.com offers a series of apps to address your competitive intelligence needs.
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Register
Register a new account or join an existing account to gain access to all the benefits of RateFilings.com.